Program Coordinator, Decarbonization Services

Position Description April 2024 

Program Coordinator, Decarbonization Services
Hybrid position, ideally located in eastern Massachusetts

Want to join a company that does good for the world? Do you care about the work you do and its impact on the future of our planet? Do you want caring coworkers and a good work/life balance? Join the Abode Energy Management (Abode) team, where you won’t ever want to leave.  We’re fun, kind, passionate, progressive, and innovative. We are a fast-growing energy efficiency program implementor in the northeast, focusing on electrification and heat pump adoption. 

Summary/Objective

Abode has a growing line of business for utilities and government agencies throughout New England to help accelerate the adoption of decarbonization measures (such as air-source heat pumps) by providing outreach, education, consultations, and technical assistance to contractors, homeowners, community advocates, and other stakeholders.  The Program Coordinator will alongside a Program Manager to help coordinate and administer delivery of these services. This is a terrific opportunity for someone who wants to bring their strong communication, analytic and project management skills to help realize the climate impacts of electrification.  

Responsibilities

Reporting to a Program Manager and working closely with Abode’s decarbonization team, this position will include some or all of the following responsibilities:

• Conduct outbound engagement to decarbonization contractors to build program capacity and improve contractor participation
  • Calling and emailing contractors
  • Scheduling onboarding and check-in meetings
  • Identify engagement opportunities and organize participation
  • Attend in-person events as needed
• Actively manage and respond to email and phone inquiries related to program needs from customers and contractors
  • Connect customers and contractors with the correct services
  • Respond to and provide ongoing support for customer and contractor issues
  • Maintain response service levels and document resolutions in Salesforce
• Maintain and update program databases and customer management systems
  • Conduct regular reviews of contractor certifications and follow-up to obtain renewed documents
  • Coordinate contractor engagement with program Residential Decarbonization Consultants
  • Help update and maintain financial incentive, program rules or other relevant databases
• Support program staff through a variety of administrative tasks and document/material creation
  • Collaborate with the program team and stakeholders daily
  • Assist with the development of program materials and collateral 
• Engage and collaborate with community-based organizations or other partners promoting decarbonization  technologies
• Provide ongoing reports to internal and external stakeholders
  • Track, summarize and analyze key performance indicators and other program data
  • Prepare invoices or other related reports
  • Ensure that monthly reports are generated and distributed to the program team
• Help improve and evolve the program
  • Adapt to ongoing evolutions of program needs
  • Innovate with stakeholders to improve program delivery
  • Continue to grow in technical and program knowledge 

Qualifications

Strong candidates for this position will bring most, if not all, of the following skills and experience:

• Bachelor’s degree or at least 4+ years of relevant work experience.  
• Demonstrated passion for and interest in sustainability, building science or climate change.
• Previous experience working in a fast-paced office environment in a project management or communications capacity.
• Strong aptitude for working with or learning software such as Google Workspace and Microsoft Office.  Experience with customer relationship management software such as Salesforce would be a plus, as would be experience with performing quantitative analysis in Excel or similar tools. 
• Effective oral and written communication skills.  Fluency in Spanish or Portuguese as well as English would be a plus.
• Calm, even temperament suited to meeting people with different needs and backgrounds where they are.
• Adaptable, flexible, collaborative team player who brings a positive can-do attitude.
• A self-starter, able to proactively manage competing demands and changing schedules to complete tasks in a timely and diligent manner.

Compensation and Benefits

This is a full-time, exempt position with total compensation targeted between $55K and $65K, depending on relevant skills and experience. The Program Coordinator will work most of the time out of their own home, with some travel as needed (with mileage/travel expenses reimbursed) to work with other staff in Abode’s Concord office and/or to attend events or meetings.  Abode offers its employees a competitive benefits package, including Medical, Dental, Vision, Life and Disability Insurance, a matching 401k, and fully paid Parental Leave. Employees have a flexible working schedule and generous paid time off (~37 paid days off, or ~15% of all weekdays).  

To Apply

To apply, please visit www.AbodeEM.com/careers to submit a resume and cover letter. Applications will not be considered without a cover note clearly explaining why you would be a good fit for this position. We look forward to hearing from you! 

Abode is focused on broadening opportunities for individuals from demographic groups that are historically underrepresented in the energy sector.  We are committed to building an inclusive workplace culture where talented people of widely diverse backgrounds thrive.  All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, veteran status or disability.